If your car has suffered collision damage, you are probably researching the best collision repair shop in your area. If an insurance company referred a repair shop it is still worth doing your homework. Once you have decided on a facility you will probably stop in for an estimate. At this point, most people assume their car will be repaired at this location. Unfortunately, this is not always the case.
During your research, you probably noticed there are several types of auto body repair facilities. Most shops fall under the categories of dealerships, multi-shop operators (many of which are corporate owned and have dozens of locations in the valley) and finally independently owned collision repair facilities.
Most dealership body shops are on or near the dealer. However, one large multi-brand dealer has their collision repair facility about 20 miles away from its dealerships. Over time the dealer found their customers refusing to drive down to a less desirable part of town for estimates and auto body repair. Their solution included opening a collision center on dealership property. The sign says, “Collision Center” but really it is only for estimates, drop off and pick up. The damaged vehicle is then shuttled back and forth to the original auto body shop.
Multiple shops or chain auto body repair facilities is another category. Most large insurance companies refer customers to these facilities to help control costs. One of the ways to limit expenses is shuttling your vehicle to their other body shop locations. For example, a customer drops off in north Scottsdale but that location is very busy and the Mesa location is slow. In this situation, the car will be moved for repairs. Speed of repairs results in lower rental car cost for the insurance company.
Lastly, there are independently owned facilities. In this case, what you see is what you get. Browse the website, research the reputation and quality of work. A visit to the location allows the customer the opportunity to meet the staff, notice if the facility is clean and what kind of cars their shop repairs. If you feel comfortable, this is where you will drop off and where your vehicle will be repaired.
The obvious answer is yes! Most people want to know and see where their vehicle will be repaired. The following points are also worth serious consideration:
Airpark Collision Center has been serving the valley since 2006 in the same location. View our website to learn about our certifications, equipment and master technicians. Stop in or click for a quick collision repair estimate!